Sounds like it might be your browser then. Can you try typing “chrome://flags/” into the address bar, then search for “Disable WebGL”. Disable this option if you haven’t already. If you follow these steps and still don’t see an image, go to “chrome://flags/” and then search for “Override software rendering list” and enable this option.
If those workarounds didn’t work for your computer using Google Chrome, then I don’t think I have a good way to get this working for you. Perhaps one alternative would be to reach out to your system administrators and ask them for an updated version of Google Chrome or Firefox.
Lastly, although I haven’t done any testing using Internet Explorer, it would be worth a shot to try to open view.qiime2.org there.
I don’t believe there are any privacy settings that need to be modified in order for Emperor to work. Are you seeing a different error in the newest version of Chrome, or still the same error as before? If you have the latest version of Google Chrome, are you able to see the rotating cube here: https://get.webgl.org ?
(Matthew Ryan Dillon)
@idapantoja, that is very puzzling. Unless we are overlooking something, I think the problem might be that your graphics card does not support WebGL (the underlying technology powering Emperor). If this is the case then I don’t really have a workaround.
@yoshiki, thanks for all your help! One last question: is there a way for you to enable Mozilla Firefox ESR for Qiime2 View? The IT guy here has a feeling that if you enable that then Firefox will work as well.
He said that Chrome is probably going to be a no go now as he found out it is a security setting and deals with WebGL.
Thanks a lot for your help and patience!
Unfortunately it is complicated — that version of Firefox (ESR 52) is missing the main functionality necessary for QIIME 2 View to work (namely, Service Workers). It does look like the latest ESR (60) does have service workers (I think).
Long story short — QIIME 2 View knows how to ask a browser if the browser supports all the things it needs — if QIIME 2 View complains that the browser is incompatible, then it really is in fact incompatible (this is opposed to something like a browser blacklist or whitelist — we don’t do that).
QIIME2 is installed on a Linux server so we are unable to utilize the command you suggested to load the QIIME2 visualization locally. Is the program Emperor not able to be utilized with QIIME2 for the output of the QZV file? Is the program Emperor only compatible with QIIME?
Do you know if Firefox ESR version 68 would be compatible with the Qiime2 View website? We are on Firefox ESR version 60.4 which has service workers disabled. 3D API for Chrome is disabled due to security setting protocols. Trying to find a way to view the visualization data.
The work environment that I am in doesn’t allow the use of another computer that isn’t a Windows OS. We are unable to utilize personal machines due to security control measures. This applies to use at home as well.