Could you try running conda info --envs in your terminal and paste the results here? This command will display a list of all the conda environments installed on your system.
My guess is that you already have an environment named qiime2-2019.10 installed on your system somehow (this could've happened in a few different ways -- one likely scenario might be that QIIME 2 2019.10 is already (partially?) installed). Anyway, if this is the case, you should see qiime2-2019.10 show up in the output that the conda info --envs command gives you!
If you do see qiime2-2019.10 show up in the output, then you should be able to fix the problem by removing the environment using conda remove --name qiime2-2019.10 --all. From there you should be able to (re)-install :qiime2: properly.
Sounds like you haven't finished installing conda - the final step (as laid out in their docs) is adding conda to your path, and initializing your shell. Have a read through here for more:
I attempted to remove and re-install today. I get to the "source activate qiime2-2020.2" and using that or "conda activate qiime2-2020.2" I receive: Could not find conda environment