# Installation failure : empty channel

**URL:** https://forum.qiime2.org/t/installation-failure-empty-channel/33298
**Category:** Technical Support
**Created:** [June 11, 2025, 6:36pm UTC](https://forum.qiime2.org/t/installation-failure-empty-channel/33298 "2025-06-11T18:36:12Z")
**Posts on this page:** 1
**Showing post:** 4

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### Author: ![SoilRotifer](https://forum.qiime2.org/user_avatar/forum.qiime2.org/soilrotifer/32/21071_2.png) [@SoilRotifer](https://forum.qiime2.org/u/SoilRotifer)
#### Post date: [June 12, 2025, 2:19pm UTC](https://forum.qiime2.org/t/installation-failure-empty-channel/33298/4 "2025-06-12T14:19:20Z")

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HI @rt411,

It appears that although you may have installed WSL... you've not installed minconda into WSL. As evidenced by:

> [@rt411](#):
>
> {(base) C:\Users\Cheer\>

and

> [@rt411](#):
>
> Platform: win-64

Note that these are back slashes and not forward slashes. That is, this is the Windows command prompt. Also, you should be seeing `Platform: linux-64` when in WSL.

Make sure you are launching WSL and installing the Linux version of minoconda into WSL. See the following posts for more details:

- [WSL vs Windows command line icons](https://forum.qiime2.org/t/qiime-2-2020-6-error-solving-env-on-wsl/15546/6)
- [prompt miniconda install for linux](https://forum.qiime2.org/t/trying-to-install-qiime-2-2020-11-on-windows/17812/6)
- [command prompt & sharing files](https://forum.qiime2.org/t/import-data-problem/18451/3)

-Mike

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