# Error when installed qiime2-2017.12 **URL:** https://forum.qiime2.org/t/error-when-installed-qiime2-2017-12/2510 **Category:** User Support **Tags:** install **Created:** [January 10, 2018, 9:41am UTC](https://forum.qiime2.org/t/error-when-installed-qiime2-2017-12/2510 "2018-01-10T09:41:23Z") **Posts on this page:** 6 **Page:** 1
### Author: ![sumujin1](https://forum.qiime2.org/letter_avatar_proxy/v4/letter/s/8e7dd6/32.png) [@sumujin1](https://forum.qiime2.org/u/sumujin1) #### Post date: [January 10, 2018, 9:41am UTC](https://forum.qiime2.org/t/error-when-installed-qiime2-2017-12/2510/1 "2018-01-10T09:41:23Z")
1.I installed qiime2-2017.12 in the conda environment for Ubuntu 16.04. 2.I followed the official Native install directions. 3.When i do \_conda create -n qiime2-2017.12 --file [https://data.qiime2.org/distro/core/qiime2-2017.12-conda-linux-64.txt\_,it](https://data.qiime2.org/distro/core/qiime2-2017.12-conda-linux-64.txt_,it) comes _CondaHTTPError: HTTP 404 NOT FOUND for url [https://conda.anaconda.org/conda-forge/noarch/pysocks-1.6.8-py\_0.tar.bz2](https://conda.anaconda.org/conda-forge/noarch/pysocks-1.6.8-py_0.tar.bz2)_ _Elapsed: 00:00.546859_ _CF-RAY: 3dae7ed4ead36c22-SJC_ _An HTTP error occurred when trying to retrieve this URL._ _HTTP errors are often intermittent, and a simple retry will get you on your way._ when i click that link above，i see like this ![20180110173512](https://forum-qiime2-org.s3.dualstack.us-west-2.amazonaws.com/original/1X/c1728f0da22c10eb1528910e5e4d0a6a247c2334.png). Please let me know what I can do to fix this. Thanks. ---
### Author: ![siobhonegan](https://forum.qiime2.org/letter_avatar_proxy/v4/letter/s/ea5d25/32.png) [@siobhonegan](https://forum.qiime2.org/u/siobhonegan) #### Post date: [January 10, 2018, 9:17pm UTC](https://forum.qiime2.org/t/error-when-installed-qiime2-2017-12/2510/2 "2018-01-10T21:17:38Z")
I am having the same issue. I downloaded qiime2-2017.11 natively through terminal and it worked fine, however when I try to update to qiime2017.12 in the same way I get the error message. As suggested I tried `source deactivate qiime2-2017.11` `conda env remove -n qiime2-2017.11` Before installing, then that didn't work and I also tried `conda clean -y --all` however still no luck downloading qiime2-2017.12 ---
### Author: ![jairideout](https://forum.qiime2.org/user_avatar/forum.qiime2.org/jairideout/32/9_2.png) [@jairideout](https://forum.qiime2.org/u/jairideout) #### Post date: [January 11, 2018, 4:20am UTC](https://forum.qiime2.org/t/error-when-installed-qiime2-2017-12/2510/4 "2018-01-11T04:20:13Z")
Hi @sumujin1 and @siobhonegan! @thermokarst and @ebolyen fixed the installation issues with 2017.12 today. Can you please remove your existing `qiime2-2017.12` environments, and then try installing 2017.12 following the [updated install guide](https://docs.qiime2.org/2017.12/install/native/)? To remove an existing 2017.12 environment, run: ```bash conda env remove -n qiime2-2017.12 ``` ---
### Author: ![siobhonegan](https://forum.qiime2.org/letter_avatar_proxy/v4/letter/s/ea5d25/32.png) [@siobhonegan](https://forum.qiime2.org/u/siobhonegan) #### Post date: [January 11, 2018, 12:35pm UTC](https://forum.qiime2.org/t/error-when-installed-qiime2-2017-12/2510/6 "2018-01-11T12:35:21Z")
Fantastic, worked for me. ---
### Author: ![sumujin1](https://forum.qiime2.org/letter_avatar_proxy/v4/letter/s/8e7dd6/32.png) [@sumujin1](https://forum.qiime2.org/u/sumujin1) #### Post date: [January 19, 2018, 2:12am UTC](https://forum.qiime2.org/t/error-when-installed-qiime2-2017-12/2510/7 "2018-01-19T02:12:58Z")
IT works ，thank you. ---
### Author: ![system](https://forum-qiime2-org.s3.dualstack.us-west-2.amazonaws.com/original/3X/2/1/21af5fe23cb6f4579467c66a9ed94e55274ca7bd.svg) [@system](https://forum.qiime2.org/u/system) #### Post date: [February 19, 2018, 8:13am UTC](https://forum.qiime2.org/t/error-when-installed-qiime2-2017-12/2510/8 "2018-02-19T08:13:10Z")
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